Frequently Asked Questions

Everything you need to know about Sprocket Printers products and services.

What is the standard shipping time for my order?

Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

Do you offer a warranty on your printers?

Yes, all Sprocket Printers come with a comprehensive 12-month manufacturer warranty that covers hardware defects and technical malfunctions.

What is your return policy for open electronics?

We offer a 30-day return window. If the product is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are the printer ink cartridges included in the box?

Every printer purchase includes a starter set of ink or toner cartridges so you can begin printing immediately upon setup.

How do I track my delivery status?

Once your order has shipped, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your package in real-time.